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Shipping & Returns

Shipping Policy

At Valorian Nexus, we are committed to delivering your order safely and efficiently. Please read our shipping policy below for important information regarding processing, delivery, and tracking.

Order Processing

  • Orders are processed within 1–3 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • During peak seasons or promotional periods, processing times may be slightly extended.

Shipping Times

Estimated Delivery

Orders are typically delivered within 10–15 business days. In rare circumstances, such as customs clearance, high seasonal demand, or courier delays, delivery may take up to 30 business days.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number. You can use this information to monitor the progress of your delivery.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and the selected shipping method. Any applicable shipping fees will be clearly displayed before you complete your purchase.

Customs & Import Duties

For international orders, customs duties, taxes, or import fees may apply depending on your country's regulations. These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.

Incorrect Shipping Information

Please ensure that your shipping address is accurate before completing your order. Valorian Nexus is not responsible for delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.

Lost or Delayed Shipments

If your package is significantly delayed or appears to be lost in transit, please contact our support team. We will work with the shipping carrier to investigate the issue and assist you in finding the best possible solution.

Contact Us

If you have any questions regarding shipping or your order, please contact our customer support team through our Contact page. We aim to respond to all enquiries within 24–48 business hours.

Returns & Exchange Policy

Last Updated: July 29, 2026

Returns & Exchange Policy

At Valorian Nexus, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

1. Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

  • Be unused, unworn, and in its original condition.

  • Include all original tags and packaging.

  • Show no signs of damage, washing, or alteration.

  • Be accompanied by proof of purchase or your order number.

We reserve the right to refuse returns that do not meet these conditions.

2. Exchanges

If you need a different size or wish to exchange your item for another product, please contact our customer support team within 30 days of delivery.

Exchanges are subject to product availability.

If the requested item is unavailable, we may offer:

  • A refund (where applicable).

  • Store credit.

  • An alternative product of equal value, subject to your approval.

3. Non-Returnable Items

The following items cannot be returned or exchanged unless they are faulty or incorrect:

  • Gift cards.

  • Clearance or final sale items.

  • Personalised or custom-made products.

  • Items damaged due to misuse or improper care.

4. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of receiving your order.

To help us resolve the issue quickly, please provide:

  • Your order number.

  • A description of the issue.

  • Clear photos of the product and packaging.

We will review your request and provide an appropriate solution as soon as possible.

5. Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method.

Please note that it may take several business days for your bank or payment provider to complete the refund.

Original shipping charges are generally non-refundable unless the return is due to our error or a defective product.

6. Return Shipping

Unless the return is the result of our mistake (such as receiving the wrong or defective item), customers are responsible for the cost of return shipping.

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items without tracking.

7. How to Start a Return

To begin a return or exchange request, please contact our customer support team through our Contact page.

Please include:

  • Your order number.

  • The item(s) you wish to return or exchange.

  • The reason for your request.

Our team will provide further instructions and assist you throughout the process.

8. Contact Us

If you have any questions regarding returns or exchanges, please contact us through our Contact page.

We aim to respond to all enquiries within 24–48 business hours.

Thank you for shopping with Valorian Nexus.

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